1. Return Eligibility
- Items must be returned within 14 days of delivery.
- Products should be unused, in their original packaging, with tags intact.
- Return requests must include the order receipt or proof of purchase.
2. Items Not Eligible for Return
- Customized or personalized products.
- Perishable goods, such as food or flowers.
- Sale items or gift cards.
3. Return Process
- Initiating a Return:
Contact us at info@needlepointartisan.com with your order details and reason for the return. - Approval & Instructions:
Once approved, we’ll provide the return address and shipping guidelines. - Shipping Costs:
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
4. Refund Policy
- Refunds are processed once the returned item is received and inspected.
- Approved refunds are issued to the original payment method within 5-10 business days, depending on your bank.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are allowed for the same item in a different size or color, subject to availability.
- To request an exchange, follow the same steps as the return process.
6. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery at info@needlepointartisan.com. Include photos and a description of the issue for a quick resolution.
Contact Us
For questions or assistance with returns, feel free to reach out:
- Email: info@needlepointartisan.com
- Website: www.needlepointartisan.com
We are committed to ensuring a smooth and satisfactory shopping experience for all our customers.
